You are here: Home About Us Support Policy and Procedures

XstreamGaming is a provider of Game and Voice Server Hosting.  We host Server applications and allied utilities provided by third parties (TeamSpeak, Mojang, Bohemia Interactive e.t.c). We provide user access to these hosted applications and related configuration files via Control Panels such as TCAdmin.

We provide support via two different methods depending on the issue/request;

Ticket Support:

Knowledgebase Support:

Ticket Support is provided for Core Configuration and Panel issues. This includes;

  • Panel down
  • Mod or Server installation failure (Unmodified servers  only)
  • Included Tool/Utility not accessible
  • Server down (where the issue lies with incorrectly set configuration files or a hardware fault. Does not include problems or issues on customised/modified servers)

Knowledgebase Support is provided for other issues or questions related to a server application. This includes things such as;

  • Setting the Host (Server) name
  • Customizations/Modifications such as (Adding Vehicles/Spawn points, Custom Loadout’s, adding Scripts)
  • Changing In-game settings
  • Questions starting “How do I…”

Ticket Support levels and procedures;

Level 1 –  Control Panel  and machine (hardware node) unavailable. Server controls not functioning.

These issues are dealt with before any other.  We aim to have these issues fixed as soon as possible. Notifications are posted on our Facebook and Twitter feeds. We unfortunately can’t respond to individual requests for information.

Level 2 –  Game Server down. Mod or server installation failure.

In this case we check the Log and configuration files for any errors. If we discover any        errors in the configuration files we will fix. If there are further issues with the server, the user may initiate a Re-Install back to default.

Level 3 – Panel feature unavailable, not working

We will look to put in a fix for the issue as soon as possible. Please be aware that we setup    our panel features to work with the server in its unmodified form. If the tool does not function correctly due to modifications, we cannot provide support for this.

Level 4 – All other requests

All other requests will be forwarded to our knowledgebase. Where possible we will re-        direct to an article relevant to the enquiry. If not, we will redirect to the knowledgebase home page.  The ticket will be closed.

Knowledgebase Support procedures;

Knowledgebase support is provided on a “best-effort” basis. We aim to keep our knowledgebase well-stocked with relevant articles and up-to-date.

We welcome feedback on our knowledgebase including suggestions for new articles and topics. If you have any feedback, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .  We unfortunately can’t respond to individual suggestions.

For your information:

Modifications/Customisations are defined as any changes that are made to server or database files, except Configuration Files and any changes made by utilities provided in the Control Panel. Modifications/Customisations include, mission and server file changes and database edits.